Maintenance & Support
Your solutions, looked after over time.
An application or website is never “finished”. We handle maintenance, updates and enhancements so your tools stay reliable, secure and fit for purpose.
Problems & use cases
After launch, the real work begins.
Without follow-up, a solution degrades: unpatched vulnerabilities, outdated dependencies, unresolved bugs and postponed improvements.
Updates falling behind
CMS, plugins, libraries or systems not updated, creating security risks.
An unavailable supplier
A solution built by a third party that no longer supports it.
Recurring issues
Bugs that disrupt your teams or customers without a lasting fix.
Improvements on hold
Necessary enhancements that never get scheduled.
Capabilities & deliverables
Support tailored to your needs.
Scope and terms of service are defined together and set out in a proposal.
- Corrective maintenance: diagnosing and fixing issues
- Preventive maintenance: updates, dependencies, security
- Evolutive maintenance: new features and improvements
- Monitoring of availability and backups
- User support and help for your administrators
- Takeover of existing applications after review
- Regular reports on work carried out
Our approach
Clear, predictable support.
You know who to contact, how, and what has been done.
Review
Understand the solution, its code, hosting and risks.
Define
Scope, contact channels and terms of service.
Maintain
Regular updates, fixes and monitoring.
Improve
Propose and deliver planned enhancements.
What you can expect
Peace of mind, day to day.
Benefits depend on your context; we define them together during scoping.
Safer tools
Updates kept on track and risks better controlled.
A named contact
Someone who knows your solution and its history.
Solutions that keep evolving
Regular improvements instead of a rebuild every few years.
FAQ
Frequently asked questions
Do you maintain solutions you didn’t build?
Yes, after a review to assess the state of the code, the hosting and any risks.
What are your response times?
They are defined in each proposal based on how critical the solution is and your needs. We don’t publish a standard commitment.
How do we reach you if something goes wrong?
Channels (email, WhatsApp, ticketing tool) are agreed together at the start.
Do you offer a fixed package?
We prepare a tailored proposal: fixed fee, bank of hours or one-off work depending on your situation.
Let us look after your tools.
Tell us about your current solution and we’ll propose support that fits.